*****ulent Service on my account

I don't recommend Rain to anyone, I took RainOne home WiFi for R649/month in September 2025. In November 2025 they found a way to sneak in a 19hr service i didn't sign up for and billed me R944. After I complained they told me that they've cancelled it and credited R295 to my account. For whatever reason they added the 19hr unknown service again on the 1st of December 2025 billed me R904 and discarded the R295 that was credited in November. I contacted their customer service with fail and decided not to pay until my balance is corrected to R354, however on the 31st of December 2025 they billed me again R649 and the balance is now amounting to R1,258.67...they keep saying they're escalating to billing. Instead of fixing the bill and cancel the bogus service of 19hr I have no knowledge of, they keep increasing the amount i owe. I have never seen such a **** service provider, unfortunately I won't be paying for services I have no knowledge of and how does one get billed twice in one month?