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kK
kmmashego K

1 reviews | Active since Mar 2017

21 Jan 2025, 10:21

*****ulent Rain

What a mess, on the app I selected a debit date of the 25th, yesterday on the 20th Rain decides to *****ulently debit me and further cut off my WiFi access due to non payment. Why select a date when Rain will do whatever they want and not think of the implications thereof.

0
Replies (6)
Rain
Rain's reply21 Jan 2025, 10:56
Official
Hi Karabo M,

Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll be in contact soon.

Regards,
rain.
kK
kmmashego K's update21 Jan 2025, 10:57
Reviewer Update
I made payment as I went on your website and requested a call back, which I did not get.

I would just like to know who authorised the payment for the 20th?
kK
kmmashego K's update21 Jan 2025, 11:42
Reviewer Update
I did make payment in December so which one December?
kK
kmmashego K's update21 Jan 2025, 11:43
Reviewer Update
Please may I get a call because this is not making sense to me
kK
kmmashego K's update21 Jan 2025, 11:50
Reviewer Update
My payment for December was on the 24th December 2024 so again who authorised a payment for the 20th?
kK
kmmashego K's update21 Jan 2025, 14:55
Reviewer Update
May you please call me back as I am unable to call the number back