TM
Ten M
1 reviews | Active since May 2016
04 Jun 2024, 08:41
*****ulent deductions & no cancellation
I requested a cancellation of service on 10 April 2024 and as of today (04 June 2024) 2 months later, the cancellation is not done and the are continuously deducting money from my account. ***
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
04 Jun 2024, 08:48Hi Ten M,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply04 Jun 2024, 08:48
Official
Hi Ten M,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
TM
Ten M's updateReviewer Update
04 Jun 2024, 14:57Please cancel immediately, I did not ask for a 30 June 2024 cancellation and I will drop of the router at your offices in welterweden park.
TM
Ten M's update04 Jun 2024, 14:57
Reviewer Update
Please cancel immediately, I did not ask for a 30 June 2024 cancellation and I will drop of the router at your offices in welterweden park.
TM
Ten M's updateReviewer Update
07 Jun 2024, 09:36Hi
I dropped of the router on the 4th June with reference ***0.
And tried calling you to process the refund but on several calls, the consultants will put me on hold for more than 30mins without finalising the issue. I emailed you my bank details on the same day.
Please call me or email me to confirm rec ipt of my email and if the refund process has been initiated.
I dropped of the router on the 4th June with reference ***0.
And tried calling you to process the refund but on several calls, the consultants will put me on hold for more than 30mins without finalising the issue. I emailed you my bank details on the same day.
Please call me or email me to confirm rec ipt of my email and if the refund process has been initiated.
TM
Ten M's update07 Jun 2024, 09:36
Reviewer Update
Hi
I dropped of the router on the 4th June with reference ***0.
And tried calling you to process the refund but on several calls, the consultants will put me on hold for more than 30mins without finalising the issue. I emailed you my bank details on the same day.
Please call me or email me to confirm rec ipt of my email and if the refund process has been initiated.
I dropped of the router on the 4th June with reference ***0.
And tried calling you to process the refund but on several calls, the consultants will put me on hold for more than 30mins without finalising the issue. I emailed you my bank details on the same day.
Please call me or email me to confirm rec ipt of my email and if the refund process has been initiated.
TM
Ten M's updateReviewer Update
17 Jun 2024, 16:46Good Day
Any feedback on my refund request? I have not received a my communication or call from rain to date after the chat above.
Kind Regards
Tendai
Any feedback on my refund request? I have not received a my communication or call from rain to date after the chat above.
Kind Regards
Tendai
TM
Ten M's update17 Jun 2024, 16:46
Reviewer Update
Good Day
Any feedback on my refund request? I have not received a my communication or call from rain to date after the chat above.
Kind Regards
Tendai
Any feedback on my refund request? I have not received a my communication or call from rain to date after the chat above.
Kind Regards
Tendai
TM
Ten M's updateReviewer Update
18 Jun 2024, 09:47Good Day
This is conflicting statement I am receiving from rain personnel, at one moment you moment will process my refund and now you saying I have to approach my bank. Which is which??
When I called my bank a few months ago, they said Rain is the one who can process a refund.
Please can I just have my June 2024 money back.
This is conflicting statement I am receiving from rain personnel, at one moment you moment will process my refund and now you saying I have to approach my bank. Which is which??
When I called my bank a few months ago, they said Rain is the one who can process a refund.
Please can I just have my June 2024 money back.
TM
Ten M's update18 Jun 2024, 09:47
Reviewer Update
Good Day
This is conflicting statement I am receiving from rain personnel, at one moment you moment will process my refund and now you saying I have to approach my bank. Which is which??
When I called my bank a few months ago, they said Rain is the one who can process a refund.
Please can I just have my June 2024 money back.
This is conflicting statement I am receiving from rain personnel, at one moment you moment will process my refund and now you saying I have to approach my bank. Which is which??
When I called my bank a few months ago, they said Rain is the one who can process a refund.
Please can I just have my June 2024 money back.
TM
Ten M's updateReviewer Update
18 Jun 2024, 09:48It was your mistake and it's only fair that you rectify it by refunding my money back
TM
Ten M's update18 Jun 2024, 09:48
Reviewer Update
It was your mistake and it's only fair that you rectify it by refunding my money back
TM
Ten M's updateReviewer Update
18 Jun 2024, 10:04Perfect your request I even emailed you my bank details ages ago.
TM
Ten M's update18 Jun 2024, 10:04
Reviewer Update
Perfect your request I even emailed you my bank details ages ago.
TM
Ten M's updateReviewer Update
24 Jun 2024, 17:48Hi. Any feedback on the above???
TM
Ten M's update24 Jun 2024, 17:48
Reviewer Update
Hi. Any feedback on the above???
TM
Ten M's updateReviewer Update
26 Jun 2024, 11:34Hi
Please note I've been told this same reply several times. Can this issue be escalated because it can't months for you to process a refund. You have all the details in your system and you acknowledge your mistake.
Please attend to the issue and process my refund. Can someone provide a solid date when I will receive my refund in writing via my email address
Please note I've been told this same reply several times. Can this issue be escalated because it can't months for you to process a refund. You have all the details in your system and you acknowledge your mistake.
Please attend to the issue and process my refund. Can someone provide a solid date when I will receive my refund in writing via my email address
TM
Ten M's update26 Jun 2024, 11:34
Reviewer Update
Hi
Please note I've been told this same reply several times. Can this issue be escalated because it can't months for you to process a refund. You have all the details in your system and you acknowledge your mistake.
Please attend to the issue and process my refund. Can someone provide a solid date when I will receive my refund in writing via my email address
Please note I've been told this same reply several times. Can this issue be escalated because it can't months for you to process a refund. You have all the details in your system and you acknowledge your mistake.
Please attend to the issue and process my refund. Can someone provide a solid date when I will receive my refund in writing via my email address