*****ulent deductions

What a nightmare horrible service..... I cancelled my rain router on the 30th March returned to one of their branches the router... Same day received subscription cancellation email confirmation from rain..... On the 1st of April 2 days after cancelation..... I had subscription fee deducted from my bank account from rain for same router on my 1st attempt to query how was I debited I was told because subscription is still open on their end only after I receive an email of cancellation confirmation would I be taken off system..... When I mentioned I already received confirmation email then I was told it's possible mistake my case would be escalated to support group and would be responsible to help me further with refunds..... 2 days after complain I made second attempt via watsup to try get help, but I was told my subscription is still open only until I received a confirmation of email saying I cancelled only then I would be taken off..... Upon my explanation for the 2nd time that all that has already occurred I was then given a ticket number ***0 and told query is escalated again..... 2 days after no communication from rain whatsoever I tried to get my refund again went through the same drill of same questions and answers this time I was given a number to call and follow up telephonically..... I called the number daily from the day I received all I get is a voice prompted answering machine with different options and nothing else no one has ever answered any of those options till to date am still awaiting my refund on my account for deductions after cancellation and confirmation email from rain that i cancelled and returned their router before end of the month of March but still charged for the month of April when I don't have the router anymore and all the information is on the system