*****ulent debit order on my account, refund not honoured as promised

Really the worst customer service you can ask for!

After being a loyal customer for years, I last month decided to make the move to fibre and cancel my rain subscription & thus retuned my router before my next debit order date and yet they still debited money from my account.

They emailed me to say a refund is processed and payment would take 7-10 days to reflect in my account. This was communicated to me on the 28th of April, today is the 10th of May and I still have not received back my hard earned money.

Rain's internet seed & network is often unreliable but I stuck with them because I wanted to support a SA start up but yet when it comes to basic customer service it seems as that is too much to ask for. I am extremely disappointed to say the least.

Even if it means paying a bit more, trust me just go with an another service provider because Rain is not worth it. I will no way in future subscribe to or recommend its services to anyone.