JR
Jonathan R
1 reviews | Active since Nov 2023
02 Jul 2024, 15:44
*****ulent
Rain is a bunch of ****mers every month I pay my account to the amount of R1282 but the next day they switch off my internet connection and send me a message to remind me to pay ,how can I pay twice in a month,I have send many tickets but they never call back ,*****s they are
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
02 Jul 2024, 16:10Hi Jonathan,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply02 Jul 2024, 16:10
Official
Hi Jonathan,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
JR
Jonathan R's updateReviewer Update
02 Jul 2024, 16:29Lies ,why are your agents not calling me ,when did I miss payment,?call me my number is ***
JR
Jonathan R's update02 Jul 2024, 16:29
Reviewer Update
Lies ,why are your agents not calling me ,when did I miss payment,?call me my number is ***
JR
Jonathan R's updateReviewer Update
02 Jul 2024, 23:27Nothing was deducted from my account on the 1st of June ,I had to pay it via a link on the 25th of the previous month as my WiFi was off again ,just like every month after I make a payment on the 25th of R1282 then 2 days later I get a message via the Rain app requesting and outstanding amount of R1020 or my Wifi will be disconnected but today I eventually got hold of a consultant and she assisted me with a promise to pay again,so I already know what going to happen the 25th of this month ,I have submitted over 20 tickets for call backs but no one calls back 🤧
JR
Jonathan R's update02 Jul 2024, 23:27
Reviewer Update
Nothing was deducted from my account on the 1st of June ,I had to pay it via a link on the 25th of the previous month as my WiFi was off again ,just like every month after I make a payment on the 25th of R1282 then 2 days later I get a message via the Rain app requesting and outstanding amount of R1020 or my Wifi will be disconnected but today I eventually got hold of a consultant and she assisted me with a promise to pay again,so I already know what going to happen the 25th of this month ,I have submitted over 20 tickets for call backs but no one calls back 🤧
JR
Jonathan R's updateReviewer Update
03 Jul 2024, 15:44How come My payment date is still not changed while I have called and got confirmation via email in April 2024 (reference number ***1)that my pay date has been changed ,also please have a look at my payment history( 31 March R935,97,31 ,30 April R1416,50 ,31 May R1258,06) I have levelled up but please confirm what my monthly bill is on level 3 as every month I'm paying a different amount ,it seems that I have been overpaying , for the last 2 months 🤔
JR
Jonathan R's update03 Jul 2024, 15:44
Reviewer Update
How come My payment date is still not changed while I have called and got confirmation via email in April 2024 (reference number ***1)that my pay date has been changed ,also please have a look at my payment history( 31 March R935,97,31 ,30 April R1416,50 ,31 May R1258,06) I have levelled up but please confirm what my monthly bill is on level 3 as every month I'm paying a different amount ,it seems that I have been overpaying , for the last 2 months 🤔