PR
Petronella R
1 reviews | Active since Aug 2025
27 Aug 2025, 13:37
*****ulent!!
I made a once off payment with rain for my mom's month to month agreement with rain and they stored my card details without my knowledge. My mother was told she would have to make the payments manually as this was month to month and contractual. They're a bunch of *****sters and lie about everything and have inadequate staff that tells you different information!
Helpful (0)
Replies (5)0
Replies (5)Rain's replyOfficial
27 Aug 2025, 14:32Hi Petronella
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Rain's reply27 Aug 2025, 14:32
Official
Hi Petronella
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
PR
Petronella R's updateReviewer Update
28 Aug 2025, 11:15Did you not read the part where I said this was not my account??? Why do I have a responsibility to update card details when I have no account with you to begin with? I am telling you I made a once off payment for my mother's account and she was told she would need to pay month to month, nothing about money being debited from her card, let alone mine. The otp I accepted was for a once off purchase.
PR
Petronella R's update28 Aug 2025, 11:15
Reviewer Update
Did you not read the part where I said this was not my account??? Why do I have a responsibility to update card details when I have no account with you to begin with? I am telling you I made a once off payment for my mother's account and she was told she would need to pay month to month, nothing about money being debited from her card, let alone mine. The otp I accepted was for a once off purchase.
PR
Petronella R's updateReviewer Update
28 Aug 2025, 12:26So you store our details on your website without our knowledge? And then make it our responsibility to remove them, does the same popia regulations not require that you as a merchant disclose that you will be storing their card details? It's safe to say your company takes no accountability and will clearly not be doing anything about storing my card details *****ulently. I will contact the ombudsman so you can refund me as well as pay for my time and inconvenience. Thanks for nothing
PR
Petronella R's update28 Aug 2025, 12:26
Reviewer Update
So you store our details on your website without our knowledge? And then make it our responsibility to remove them, does the same popia regulations not require that you as a merchant disclose that you will be storing their card details? It's safe to say your company takes no accountability and will clearly not be doing anything about storing my card details *****ulently. I will contact the ombudsman so you can refund me as well as pay for my time and inconvenience. Thanks for nothing
PR
Petronella R's updateReviewer Update
28 Aug 2025, 14:09Are you reading my messages or am I talking to a robot? You are not addressing your company storing my details without my permission or knowledge. In fact, I'm done responding now,
PR
Petronella R's update28 Aug 2025, 14:09
Reviewer Update
Are you reading my messages or am I talking to a robot? You are not addressing your company storing my details without my permission or knowledge. In fact, I'm done responding now,
PR
Petronella R's updateReviewer Update
28 Aug 2025, 14:11Future payments? You think we're stupid enough to have anything to do with you *****sters? The nerve
PR
Petronella R's update28 Aug 2025, 14:11
Reviewer Update
Future payments? You think we're stupid enough to have anything to do with you *****sters? The nerve
