UBER POOR Customer Service from Rain (internet service provider)

After taking out the rain uncapped 4G sim. I did not get speeds higher than 3mbps. I logged a complaint. I received a message that ticket number *** has been resolved, nothing more and nothing less. I rep**** to the email and logged another ticket. Same story.

I said I wanted a full refund and I wanted to cancel my sim, then an hour or so later my rain service was cancelled, nothing was said about the refund that I paid for upfront for the unlimited data for the month (not just the 5 days that I used +- 15 gigs. Basically this is theft. I pad for a full month. I am very unhappy with the service of Rain.

AND

Absolutely no way to reach Rain. no contact numbers or a person that responds to an email, even Telkom provides better customer service than Rain. They should take the word "service" out of the title: "internet service provider".

I want my refund or a remedy according to the consumer act.