****ty service from Pauline and Luis from Rain

I am writing to formally lodge a complaint regarding the unjustified suspension of my connectivity and the unacceptable level of service I have received.

I usually make my payments between the 21st and 25th of every month. My last successful payment was made on 21 January. I subsequently requested and confirmed a change to my collection date to the 1st of every month, effective 1 March.

Despite this, my connectivity has now been suspended without justification or prior notice. This is both frustrating and unacceptable, particularly given that my account was not in arrears.

In addition, my attempts to resolve this issue through your customer service channels have been unsuccessful. I was assisted by agents who do not adequately speak or understand English, which has rendered the support provided ineffective and extremely unsatisfactory.

Due to the incorrect suspension of my service and the poor quality of customer support, I am deeply dissatisfied. As a result, I will be cancelling this contract and expect confirmation of the cancellation process, as well as an explanation for the erroneous suspension.

I trust that this matter will be escalated and addressed urgently.

PS: please hire agents that can speak and understand English. Your agents Pauline and Luis are very useless