PJ
Palesa J

1 reviews | Active since Dec 2016

28 Jan 2025, 20:26

****ty service

Rain is Really taking us for a ride, every month we must be calling and emailing about network connectivity, then when you call you are told about tower maintenance which they never bothered communication that they will be maintenance. They so casual about it while we work at home and must buy data on top of monthly payments. Why are no no glitches in Payment but only when we must get service. This is out of order because they don’t reimburse cost incurred, it’s 2 days with a ****ty connection. It can’t work or stream. N well I’ve rebooted n done all that over 6 times

0
Replies (2)
Rain
Rain's reply28 Jan 2025, 21:10
Official
Hi Palesa J,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.

Thank you.
rain.
PJ
Palesa J's update29 Jan 2025, 19:40
Reviewer Update
It’s 19:38 and WiFi still not working, and since there is not estimated time, are you going to reimburse the past 3 days? You are answering everything but not the refund issue and no communication of maintenance prior, so I am paying for a service n m not getting any service