****ty service

I request to have my services cancelled due to lack of connection all the time. I sent countless emails. Facebook DMs and calls to no help at all. All I get are empty promises and being Sen from pillar to post. I was promised a credit adjustment toy September bill due to the connection issue I had. When I reached out to inform them of the hours lost they told me I will be called and also not to be hopefully about the adjust because their policy is: if you use the service even if it's for one day you pay the entire month and regardless of outages, if they see usage you are billed the full amount. After declining that the social edit support needs to honor their promise to adjust my account. 12 day into the new month and still nothing from this Rain. My bank is in overdraft of R120 as the keep requesting their payment daily after telling them I will only pay once my account is adjusted. The last agent Keith from the Durban call center said he logged the issue and will send an email to confirm and still no email proving this gas been escalated. Mel a supervisor in the Durban branch was so condescending and dismissive of my complaint and just hung up. I am beyond livid with this kind of treatment. Rain does not give a 2 cent about their customers. I hope this gets the attention of someone honorable and does something about my query.