****ty service

I Purchased 2 rain sim cards with an agent and he specified (the calls are recorded) that I can change the account it comes out from online or support will help me as its going to be used buy two different people . I called support and they couldn't help me , saying I couldn't do that so now i have to pay for both, I tried contacting the agent and no reply , also I followed up on my order which i still haven't received as yet only to find the payment wasn't reflecting on there side although i did receive a confirmation email. I'm going to working from home now and i needed before the weekend . I called support and they escalating it to the billing department which is going to take another week I'm sure with this ****ty service, so another long wait.