****ty service!

So yesterday someone changed my plan from 19 hours unlimited to pay as you use. I didn't log such a request. I requested that I be upgraded to 24hours unlimited. Initially, the first request was logged on 19 March and kept sending emails but to no response and on the 26 March I followed and was told that they had escalated the request to the billing department and that the upgrade would take 3 to 5 working days. I just discovered my plan had been changed to a pay as you use. I'm disgusted by the level of service I have received from Rain and would not be liable for further costs made by an *********** agent or staff