****TY INTERNET AND ****TY CUSTOMER SERVICE

Day 15 of having my Wi-Fi not working , our rain router and rain SIM cards just go on and off , on and off . There’s never signal , I wait atleast 2 days on hold when I call in and no one can assist but still expect payment at the end of the month. How is this acceptable now ? And no refunds ever get done for the months I barely have Wi-Fi but we pay for a whole month for **** service and ****ty Wi-Fi . RAIN YOU NEED TO START GETTING BETTER CUSTOMER SERVICE OR WE WILL BE CANCELING VERY SOON