Two week with NO internet

So far we were 95% happy with our Rain internet product. The 5% of unhappiness is sort of understandable with load shedding in the past when we had no internet with load shedding even though we had a UPS to give power to the router. But for the last 2 weeks we had absolutely NO internet even though we tried rebooting, switching it on and off and doing speed tests. Called the call centre multiple times and received reference numbers for each call and said they will escalate it to higher management. Two weeks later and we haven't received any feedback from anyone whatsoever and still no internet. I do not believe in paying for a service that is non existent or lacks clear communications about any problems that the service provider might encounter. If this is not fixed in a proper time there are many other service providers that can provide the same service. Could someone from Rain please come back to me with a solution soon? This is unacceptable.