Two Rain agents hung up on me when I needed help with my internet connection

I am not please with Rain and their call center consultants. I called twice today and spoke to two different ladies in a quest to get answers and when they were not able to assist me the both hanged the phone on me.

Everytime there's going to be loadshedding my internet disconnects 2 hours before the loadshedding. When I queried that they both tell me is a tower problem near me and only technicians can sort that out. And when I ask to be transferred to the technitans, they tell me they don't have access to phones. And when I ask how can the escalate and resolve my problem, they both hung up on me.

What is surprising is that the same tower is able to give me internet until the last minute prior to loadshedding when they upgrade you to "5G home stardard plan" which means I would have to add a premium to what I'm paying now.

I am so angry with this because I loose hours of internet access that I fully pay for every month for no reason. The same tower they are taking about is giving other people access to internet without fail.

This has been happening since 2021.

I will gladly cancel my service with them if I'm not getting 100% of what I'm paying for.