Two payments made for one month

Are you aware that l paid twice for the same month because you suspended your network yet payment was already made on the 25th…So it’s clear and up to date until you generate two invoices for December?

I requested for my debit order to go off on the 25th when l signed up for the 5G they promised to do this so many times because that’s my convenient date. Hence l always pay it on the 25th without fail.

Still on that how do we resolve the issue of two payments because no one has called to clarify that as per promise by the Al assistant. I tried calling in with no luck,,,hence l had to address this on Hellopeter.

I don’t manually pay the account,,,you normally generate the invoice and l pay it on the 25th…Before doing this you would not debit on the 25th then suspend my account on the 26th…Hence lm very surprised that we still speaking of the 1st l highlighted upon taking up the 5G that it’s not convenient for me …Your agent said they will sort it out….Last month l paid on the 25th why wasn’t the invoice generated again?check the records for the whole of this year from December 2023 l have been making the payments on the 25th….Im asking about these two payments you saw for this month how you are going to resolve them and you sound as if l was owing you guys…ain’t you a month to month ?You real inconvenienced me and you telling me about screenshots,,ain’t the calls recorded?Listen to all the recordings and you will realise why lm this disappointed.I have never paid on the 1st,,,that date was put on the first package l had with you guys years ago,,,l cancelled it…Then last year December l told your agent that it won’t work for me upon registration they made so many promises,,,fast forward the invoices have been generated on the 25th,,,been paying on the 25th.Then yesterday evening it cut thought it was just network but it said check your account ,,,another invoice again l wasn’t expecting now ,,,l had to pay because l had to work.

This is so hilarious…What am l updating since l have been paying on the 25th? Then you decide to suspend a week after then boom l have to pay on the 1st…You don’t have to bother about being in touch you failed to do that on your website only to act professional on Hellopeter…This is so hilarious…