Two Months With No Connection & No Help From Rain – Debit Order Changed Without Consent

I am extremely disappointed with the service I have received from Rain. It has now been over two months without any connection, and despite escalating my query multiple times, I still have no assistance, no resolution, and no accountability from Rain. made to do promise to pay each day i follow up and i am asked for the same nonsense and told il be given feedback

Rain incorrectly changed my debit order date from the 25th to the 1st without my consent. Because of that error, I received a credit on the 29th of October, only to be billed again on the 1st of November, causing my account to immediately fall behind. I do not earn a salary on the 1st, so this mistake created two unpaid months through no fault of my own.

I have contacted Rain repeatedly — calls, chats, and escalations — yet every time I receive different excuses with zero follow-up. I was even given a reference number, but no one bothered to contact me afterwards. It feels like the customer has to work harder than the service provider just to correct Rain’s own mistake.

I have demanded a credit note for both months, because I had NO connection at all, and the issue was caused directly by Rain changing my debit order date without informing me. To date, nothing has been resolved, and my account still shows outstanding amounts for a service I could not use.

Rain needs to take responsibility, correct the billing, restore my service, and provide proper feedback — not leave customers without support for months.