MM
Michelle M

1 reviews | Active since Apr 2013

14 Dec 2020, 10:17

Two months in a row, im debited for zero network coverage .

SINCE I SIGNED UP FOR RAIN, IVE ONLY EVER HAD GOOD SIGNAL IN THE FIRST MONTH WHILE I WAS ON TRIAL. SINCE THEN , I HAVE BARELY HAD ANY RAIN INTERNET, TWO MONTHS NOW. AND YET THEY CONTINUE TO DEBIT MY ACCOUNT. 500 RAND IS A LOT OF MONEY TO BE TAKEN IN THE NAME OF A "MONTHLY DATA BILL" YET YOU HAVE NOT BENEFITED FROM A MEGABYTE OF CONNECTIVITY. I WOULD LIKE TO CANCEL THIS PARTNERSHIP BEFORE ANOTHER 500 GOES TO DOWN THE DRAIN. I HAVE TRIED TO CANCEL ON THE NUMBERS PROVIDED I DO NOT SUCCEED. I HAVE ALSO IN VAIN TRIED TO REMOVE MY CARD DETAILS FROM THE WEBSITE , IM NOT WINNING EITHER. THIS IS NOT ON. I I WANT OUT AND IN FACT DEMAND A REFUND FOR THE LAST TWO MONTHS . YOU REALLY SOLD ME DREAMS HERE

THE EMAIL ADDRESS I SIGNED UP UNDER IS ***

0
Replies (2)
Rain
Rain's reply14 Dec 2020, 10:25
Official
Good morning Michelle
Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account so that we can assist you?

Regards
Mosa
MM
Michelle M's update14 Dec 2020, 13:23
Reviewer Update
***.

I had included that email address in my complaint above. Did you read through all of it?