turned into a ****

Provider is not cancelling service as requested and still charging my credit card! In January after my card was debited I remembered to log onto the portal so to cancel the service, but the portal was conveniently down so I could not cancel the service right away, it remained down for many hours. A few days later I tried again and this time was able to log in and cancel the service. I was still charged again in February, and now AGAIN in March!!!

Now they want me to confirm via email if I want the service cancelled immediately or at the end of the month. Of course immediately, but what about the 2 additional months of charges where not a single bit of usage was used?!

I had no idea this was such a ****. this service might work fine if you get good rain signal in your area, but g-forbid if you have to cancel this service, you will be ******!