*** trying replace hir router

Item: Rain
Rating: 1
Author: Tino L

After load shedding my 5 g router packed up. After 9 email tickets acknowledging my emails I am yet to receive a call from their support team to resolve this matter. Each time you call the call center the complaint gets escalated to support but then 4 days later no response, call again same escalation. Three weeks without internet and yet to resolve it.

Helpful (0)

Replies (4)

Rain's replyOfficial

19 Feb 2024, 12:50

Hi Tino De Lange,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you,
rain.

Rain's reply19 Feb 2024, 12:50

Official

Hi Tino De Lange,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you,
rain.

Tino L's updateReviewer Update

19 Feb 2024, 16:45

Received a call from them, promise's made, will keep you all up to date.

Tino L's update19 Feb 2024, 16:45

Reviewer Update

Received a call from them, promise's made, will keep you all up to date.

Tino L's updateReviewer Update

20 Feb 2024, 15:35

Thanks hello peter and RAIN my internet issue was just resolved

Tino L's update20 Feb 2024, 15:35

Reviewer Update

Thanks hello peter and RAIN my internet issue was just resolved

Rain's replyOfficial

20 Feb 2024, 16:11

Hi

It is always a pleasure to be of assistance and provide a positive experience.

Regards,
rain.

Rain's reply20 Feb 2024, 16:11

Official

Hi

It is always a pleasure to be of assistance and provide a positive experience.

Regards,
rain.