Truly disappointed in Rain Internet Service Provider 1000 thumbs down

#*** - #*** # *** #*** I am having the most unpleasant experience with Rain. I have called their call centre numerous times and have sent so many emails and to date I am not being helped. I have been double debited,account deactivated and they indicated I am in arrears,then account reactivated and they say I am not in arrears however I have proof their system indicated I was /am in arrears- I have shared confirmation of the double debit and am so dissapointed at the poor service in as they continue to say i was not double debited nor review my mail and remedy the matter