Triple Debiting my Account on the same day, after no Network Coverage in 2023

I've been with Rain since it launched in South Africa but to my dismay their Service has gone from Good, to Bad and now to Worse!!!!!

After moving from Mangaung Municipality to Ngwathe Municipality. I have had absolutely no network coverage from them. I began to call Customer Support from the start of January 2023 to voice my displeasure but all I've been taken from is Pillar to Post. They have the worst Customer Service and Support Agents, instead of helping me with my grievances... They have instead debited my Account 3 times in 2 days, after highlighting this to them. They keep using the same line, you could swear this is an indoctrination camp of note.

All I keep being told is "I will escalate this to my Manager" "I will log a ticket, so network support can get back to you"

For an entire 2 Months, they have not resolved my matter, they have even promised to send me a sim card which was supposedly destined to me in 3 working days. Till today, more than 40 days later, I am still awaiting this Sim Card. Order Number: *** (Supposedly for a New Sim)

I've spoken to multiple Agents Using my own airtime to voice out my frustrations, yet nothing is being solved. I've even taken note of all Call Reference and Ticket Numbers but it's clear Rain South Africa has never prioritised customer service. They are as follows:

I spoke to: Noluyanda, Support Agent at the Cape Town Office. Call Reference Number: 632286 Her Manager: Greeshan Suku (Floor Manager)

Spoke to them on Facebook and Twitter. Ticket Number: *** Manager: Greeshan Suku (Floor Manager)

Nokhanya, Support Agent at the Cape Town Office. Call Reference Number: *** Manager: Greeshan Suku (Floor Manager)

Thumeka, Support Agent at the Cape Town Office. Call Reference Number: *** Her Manager: Khensani (Floor Manager)

Pratik, Support Agent. Call Reference Number: *** Manager: Sushant Jha (Floor Manager)

Khanya, Support Agent at the Cape Town Office. Call Reference Number: *** Manager: Greeshan Suku (Floor Manager)

Brijesh, Customer Support Agent. Call Reference Number: *** Manager: Sushant Jha (Floor Manager)

Rain South Africa even had the Audacity to misinform me through email, that their 5G router now apparently has 4G fall back, this in order to make sure that my network coverage will always be available. Yet this was also a blatant lie and misinformation from them.

I've totally lost faith in this Internet Service Provider and have now asked for a refund of all Money they have deducted from Me in January, yet nothing is being processed after being promised to escalate this matter to the Billing Department. Rain have now turned into blatant ********* and my bank has informed me that there would be no way for me to reverse these transactions as they have my Bank Account Details.

I am now in the process of forwarding this Matter to the Consumer Goods and Services Ombud and the Free State Department of Economic, Small Business Development, Tourism and Environmental Affairs for them to follow up with this ******** organisation.