TREATING CUSTOMERS FAIRLY AND KNOWING WHAT YOU ARE TALKING ABOUT

I had recently relocated from Johannesburg on the 28th November and contacted Rain as there is no coverage in my area. I was informed that there was no issue to cancel and a refund would be generated for December and January as the consultant could see there was no usage . I called in once again to follow up on the progress of the refund and had been informed that the Billing department was processing the refund and should be made available shortly. I once again for the 3rd time, called Rain and informed that the Billings department had rejected the Refund due to no 30 days notice given. Rain confirmed an email had been sent confirming (No email received to date ). I called for the Compliance or legal department in order to take this further, and was informed that I need to "Put it on Twitter or Hello Peter" This is not about money or a refund, this is about how one consultant, trained to talk to clients and make a good impression, and the next telling a complete different story. Where is TCF??