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MN
Mbasa N

1 reviews | Active since Sept 2025

04 Sept 2025, 19:33

Trash support

Absolutely horrid customer support, cancelled my contract 1st of August yet Rain is still trying to debit my account - spoke to their support on WhatsApp and was given a reference number to clear the billing issue, they have attempted to debit my account over 5 times since then. I have proof of payment for the amount they claim is due but can't seem to get ahold of anyone from their side - it's absolutely trash that I have to put up with this.

0
Replies (6)
Rain
Rain's reply04 Sept 2025, 19:38
Official
Hi Mbasa 
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.

Best regards,

Rain
Rain's reply04 Sept 2025, 19:43
Official
Hi @Mbasa 

Please note you are a post paid client meaning you pay us in rears. 

You currently have 2 INV outstanding 1st INV was generated on the 2025-07-01 And the second INV was generated on the 2025-08-01. 

Please note you tried to cancel in the month off July meaning it would have been cancelled at the end off July leaving still Liable for the INV generated on the 2025-07-01

We will be placing credit ( R589 ) in your account for INV that was generated on the 2025-08-01. Leaving R589 outstanding 

Best regards,

MN
Mbasa N's update04 Sept 2025, 20:34
Reviewer Update
I was under the impression that I pay upfront,  hence when I tried to cancel I was told the cancellation was scheduled for 1st of August because I was still using up what I had paid for up until that point so I'm failing to understand that part - either I was misled or the dates don't align.  I paid on the 25 of each month, month to month means I don't have wifi access for months I don't pay for. So if July was paid for in June what am I owing? 
Rain
Rain's reply05 Sept 2025, 08:34
Official
Hi Mbasa,

As stated, the invoices on your profile were generated on the 1st of every month and then paid later in the month on the selected date which is 25th. Therefore, the payment received on 28 June was to settle 1 June invoice. Please pay the outstanding R589 to settle the account, we have sent you a payment link for R589.

Regards,
rain.

Best regards,

MN
Mbasa N's update05 Sept 2025, 13:21
Reviewer Update
Ok, but please be more clear with your payment terms next time.
Rain
Rain's reply05 Sept 2025, 15:46
Official
Hi Mbasa,

Thank you for your time, we are glad we could provide clarity on your query.

Regards,
rain.

Best regards,