*********** Trained Agents and Team Leaders

I ordered a sim replacement on the 16 May 2023, I was informed delivery will take place within 2 to 5 business working days. I have called Rain support daily since the 21st to find out when my sim will be delivered and I have been given the run around with no positive response. I asked then to give me the couriers number so that I can call myself to check when they can deliver which they never gave or followed up. I spoke to Miles a team leader at Rain and he was going to call me back that was 5 hours ago. I received an email with them admitting the fault was theirs but they are not fixing anything. They have given me numerous missed calls and I have my recordings, of which I will put on here and expose their incompetency of the agents, they are trained for these type of scenarios but tall I have been shown is incompetency from Rains employees