Toxic Relationship with Rain 5G Network

As per usual, I'm having a horrible experience with Rain 5G Network. I initially requested a cancellation of their services.

Their Customer Experience: Retentions by the name of Malisa Harris called me on 13/02/2024. Reference Number: ***3 As part of her retention, I was given 2 months for free (partially free, as on the first week on February 2024. I had paid half of my bill. As I had no issue with their network then). Meaning that I'll only start fully paying for my Rain account/bill end of April 2024. (The second Customer Experience: Retentions, to call me and promise the same)

Today on 01/03/2024, I find out that Rain 5G Network, has cancelled by account with them. I apparently requested this cancellation. My services have been cancelled and cannot be reactivated.

How twisted is that! I meaning to my knowledge, my account is still active and my next bill is expected to be in the end of April 2024.

This is one toxic relationship with Rain Network. With their lying Merry Band of Consultants.