NM
Nicholas M

1 reviews | Active since Apr 2025

17 Apr 2026, 08:13

Tower Prb

Linray, Allen and Tina I'm still struggling with slow internet connection and I'm also waiting for the results regarding the Dikgakologo primary school tower issue.

0
Replies (8)
NM
Nicholas M's update17 Apr 2026, 08:24
Reviewer Update
I'll be expecting a call today ***
Rain
Rain's reply17 Apr 2026, 08:37
Official
Hi Nicholas,
We regret that your experience hasn’t been satisfactory.We’re addressing this as a priority.
Thank you,rain.

Best regards,

Rain
Rain's reply17 Apr 2026, 08:55
Official
Hi Nicholas. 
Kindly note that your nearest sites have been impacted by alarms raised.Our senior engineers are working on restoring your towers asap. Currently, we do not have an estimated time of repair. 
We’d like to apologize for any inconvenience caused. Please keep your device on at all times as the team works on restoring your connectivity. 

Best regards,

NM
Nicholas M's update17 Apr 2026, 09:41
Reviewer Update
Okay 👍 no pressure thanks for feedback
Rain
Rain's reply17 Apr 2026, 17:14
Official
Hi Nicholas

We appreciate your patience while our team continues working to resolve the issue.
Regards,
rain.

Best regards,

NM
Nicholas M's update18 Apr 2026, 15:19
Reviewer Update
There's no throughput since yesterday morning until now nothing is working and I don't owe you guys why I'm I connected without internet
NM
Nicholas M's update19 Apr 2026, 17:11
Reviewer Update
Now the tower in dikgakologo primary school winterveldt is down and I'm currently connected to the tower in refiloe primary school about 3.5km there was no throughput since in the morning now it's 5pm we're on load shading my device is pushing 200mbps download.... Guys you are sleeping on winterveldt you have a strong customer base this side but failing to upgrade all of the congested sites.
NM
Nicholas M's update19 Apr 2026, 17:14
Reviewer Update
There will be a network outage the whole of winterveldt soon just mark my words.... The tower's will crush one by one because of your arrogance and failure to listen to us the customers