MM
Mpho M
1 reviews | Active since Mar 2018
23 Jun 2022, 22:25
Tower down since 21 June 2022
I have had no connection since 21 June because of a tower that is down. ***. What am I paying for? Surely it doesn't take 3 days to "fix" your towers. I work from home and it has been a complete nightmare dealing with Rain. Sort your tower out and get me connected. Tomorrow can't be the 4th day that I don't have connectivity for a service I diligently pay for.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
24 Jun 2022, 08:06Hi Mpho
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply24 Jun 2022, 08:06
Official
Hi Mpho
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
MM
Mpho M's updateReviewer Update
24 Jun 2022, 08:51A power issue since the 21st June? Really guys, this is absolutely not on.
MM
Mpho M's update24 Jun 2022, 08:51
Reviewer Update
A power issue since the 21st June? Really guys, this is absolutely not on.
MM
Mpho M's updateReviewer Update
24 Jun 2022, 10:17What's the ETR from City Power?
MM
Mpho M's update24 Jun 2022, 10:17
Reviewer Update
What's the ETR from City Power?
Rain's replyOfficial
24 Jun 2022, 10:22Let me check with the senior team regarding that.
Rain's reply24 Jun 2022, 10:22
Official
Let me check with the senior team regarding that.
MM
Mpho M's updateReviewer Update
24 Jun 2022, 14:554 hours later, you are still checking with the senior team?
MM
Mpho M's update24 Jun 2022, 14:55
Reviewer Update
4 hours later, you are still checking with the senior team?
MM
Mpho M's updateReviewer Update
26 Jun 2022, 22:18I still don't have internet connection. This is ridiculous now. You've debited my account for a service you aren't providing. This is ********** behavior. When will my connection be restored?
MM
Mpho M's update26 Jun 2022, 22:18
Reviewer Update
I still don't have internet connection. This is ridiculous now. You've debited my account for a service you aren't providing. This is ********** behavior. When will my connection be restored?