1 reviews | Active since Oct 2016

17 Aug 2020, 19:00

Tower Bandwidth Issue

Hi Support.

I have a problem with the tower I connect to when I'm home. It seriously doesn't connect and drops the connections. I drove to different places that contain rain towers and the connection is good. Can you please make my connection stop using this tower close to me.

There's 10 Rain towers around where I stay less than 2km when I look on the Optimize Map and they have a good connection. I DONT WANT TO CONNECT TO THE ONE I'M CLOSE BY BECAUSE THE CONNECTION IS NOT GOOD. The Speed is always 0.2Mb/s on this tower. WHICH IS RIDICULOUS.

Please change me from this tower.

0
Replies (1)
Rain
Rain's reply18 Aug 2020, 09:21
Official
Hi Gary M

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

Best regards,