Totally Ignored.

I do have a Rain pay as you go sim card which has not caused me too many problems. However, I was thinking of dumping my ADSL line until there is fibre in my area and getting Rain 24/7. It seems they are totally disinterested in responding to a question. Twice I have sent them a message and it has gone completely ignored. I even have a ticket number for one of them. If this is their reaction to prospective new business, I'd hate to know how they treat existing cusomers. Will not dream of changing to Rain from my limited ADSL