1 reviews | Active since Mar 2021
Total Incompetency - RAIN
Besides the initial application going smoothly, thereafter for 4 months I have had nothing but incompetency.
1. The account was paused at end December 2023 for 3 months (till end March 2024) 2. 1 January 2024, they still deducted the installment! What a battle to get it back. Never mind the charges on my account when they tried putting it through before 1 January 2025 - never got the charges back. 3. Lo and behold they deducted again on 1 February again with charges!! Eventually got the installment back. 4. On 11 February 2024, I took everything back to them and cancelled the whole thing, they confirmed by sms that it was cancelled and that they had received every thing back. 5. Guess what, 1 March 2024, they deducted the installment total over 3 different amounts. Charges again. 6. To date I have not yet had the refund for March and some idiot responds totally incorrectly to the telephone conversation. 7. To date, past the 7 - 10 days, I am still waiting for my refund!!!!!
Total incompetence, lies and false promises.
To get hold of them is a mission, emailing does not exist until they contact you and say to use that email thread.
No wonder Rain has such a ****py rating!!!
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
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image.png 41.65 KB
Things like this should be expedited considering the fault is RAIN itself.
Things like this should be expedited considering the fault is RAIN itself.