KM
Kim M
1 reviews | Active since Aug 2019
22 Jul 2020, 13:43
Took money but no delivery
My daughter purchased and paid for a new uncapped account last Friday. She has not received her chip and modem and it is already Wednesday. She needs it urgently, do you take people money and then not bother to follow through? This is not a great first experience
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
22 Jul 2020, 16:15Hi Kim
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Rain's reply22 Jul 2020, 16:15
Official
Hi Kim
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain profile so that I may help you.
Stay safe.
Regards
Fattima
KM
Kim M's updateReviewer Update
24 Jul 2020, 11:42Still no service from rain. Ot is now a week later. Please call my daughter or email ***. this is ridiculous now.
KM
Kim M's update24 Jul 2020, 11:42
Reviewer Update
Still no service from rain. Ot is now a week later. Please call my daughter or email ***. this is ridiculous now.
KM
Kim M's updateReviewer Update
24 Jul 2020, 11:46Your service is pathetic. Call Kyara on *** immediately to sort out urgent delivery
KM
Kim M's update24 Jul 2020, 11:46
Reviewer Update
Your service is pathetic. Call Kyara on *** immediately to sort out urgent delivery
KM
Reference no ***. This is beyond pathetic. My daughter needs her new internet to work from home but thanks to you lot at Rain she is stuck going to an office and being put at risk. I will hold you lot liable if she gets covid19 while waiting for you to catch a wakeup. If she doesn't get her chip and modem delivery Monday we will reverse her subscription payment with her bank and go elsewhere. I see from the huge pile of complaints here that we are not the only suckers
Private
Kim M's updateReviewer Update
24 Jul 2020, 14:28Reference no ***. This is beyond pathetic. My daughter needs her new internet to work from home but thanks to you lot at Rain she is stuck going to an office and being put at risk. I will hold you lot liable if she gets covid19 while waiting for you to catch a wakeup. If she doesn't get her chip and modem delivery Monday we will reverse her subscription payment with her bank and go elsewhere. I see from the huge pile of complaints here that we are not the only suckers
Private
KM
Kim M's update24 Jul 2020, 14:28
Reviewer Update
Reference no ***. This is beyond pathetic. My daughter needs her new internet to work from home but thanks to you lot at Rain she is stuck going to an office and being put at risk. I will hold you lot liable if she gets covid19 while waiting for you to catch a wakeup. If she doesn't get her chip and modem delivery Monday we will reverse her subscription payment with her bank and go elsewhere. I see from the huge pile of complaints here that we are not the only suckers
Private