Too long without wifi

I have been without wifi for 5 days since Wednesday 15th June. I have made numerous calls as well as written emails to Rain Customer Services. The same response every time: 'the Vodacom cellphone tower that serves your area is out and there is nothing we can do but wait for it to repaired.'

I am paying Rain as an ISP: surely they have service contracts in place with Vodacom to repair faulty towers?

Wapadrand, Pretoria