TOO ANNOYED 😠

Poor service. Cancelled my contract with immediate effect on the 19th of May and was told that at the end of the month I would be billed pro-rata.

When month end came I was debited by the full amount, called their call centre and was told that an error was made and that the device was still activate. I was then told that my matter has been escalated to the manager for review and a refund and that the manager would call me.

A few days later no call was received, I then called them back and again was told that the device is still active and was told that the manager will call me same day, a week later I’m still waiting.

Very disappointed and worried that I will probably be debited again for a service I had put adequate note for.