Tired

We haven't been able to use the internet at all for over a week, and before that its months where we get intermittent service. Currently they are saying its because of load shedding but even in times where there are no load shedding we still have no internet. We pay almost 800 month but is told: "Rain shall not be liable to the consumer for failure to perform any obligation due to network interruptions caused by a power service provider, when the failure is beyond Rain’s reasonable backup control measures." Which is fair, if we only had no service in load shedding times. They also say that they have a load balancing issue (too many users for the infrastructure), but they are still signing up victims?