RP
Ronelle P
1 reviews | Active since Oct 2009
29 Dec 2020, 15:46
Time to say goodbye to Rain
You’d think with so many complaints of the slow speeds, Rain would actually do something about it. But it seems they’re just happy to take people’s money and provide the worst internet and customer service ever. I’ve complained so many times, and each time it would improve slightly for a few days and then go back to constant buffering and speeds in Kbps. For the past week I’ve not been able to stream anything without constant buffering. The issue was logged with ref *** and to date, no response from Rain. Pathetic customer service. Completely exasperated now. After remaining a loyal customer since July 2019, I think it’s time to move on to another service provider.
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Replies (2)0
Replies (2)Rain's replyOfficial
29 Dec 2020, 16:56Good afternoon Ronelle
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you?
Stay safe.
Regards
Mosa
Rain's reply29 Dec 2020, 16:56
Official
Good afternoon Ronelle
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you?
Stay safe.
Regards
Mosa
RP
Ronelle P's updateReviewer Update
30 Dec 2020, 07:55Considering that I logged the request while logged on to my rain account online and providing the reference number, you still require my email address??? Wow just confirmation of how poorly this operation runs.
But nonetheless, my email address is ***
Again the reference for my request is ***
But nonetheless, my email address is ***
Again the reference for my request is ***
RP
Ronelle P's update30 Dec 2020, 07:55
Reviewer Update
Considering that I logged the request while logged on to my rain account online and providing the reference number, you still require my email address??? Wow just confirmation of how poorly this operation runs.
But nonetheless, my email address is ***
Again the reference for my request is ***
But nonetheless, my email address is ***
Again the reference for my request is ***
