CM
Colette M
1 reviews | Active since Mar 2019
17 Aug 2021, 09:27
Thunderstorm Rain ah NOT
We signed up more than x2 weeks ago First had to get the courier company to deliver the device to the correct address Then had to wait for a SIM to be delivered as router didn’t have one. Oh and correct delivery address AGAIN Now in week 3 we are waiting for them to activate the “new” SIM. Nobody, not even a so-called manager, has tried to resolve the issue. A technician was supposed to come out and even though they confirmed a time, the technician or anybody didn’t so match as send an apology for not showing up
Helpful (0)
Replies (3)0
Replies (3)CM
Colette M's updateReviewer Update
17 Aug 2021, 10:52Ahh yes, the generic reply we have come accustomed to hearing
Your technician WA me (now at 10:50) and when I (not your technician) confirmed the address: yup you guessed it! He Had The Wrong Address!!!!
Your technician WA me (now at 10:50) and when I (not your technician) confirmed the address: yup you guessed it! He Had The Wrong Address!!!!
CM
Colette M's update17 Aug 2021, 10:52
Reviewer Update
Ahh yes, the generic reply we have come accustomed to hearing
Your technician WA me (now at 10:50) and when I (not your technician) confirmed the address: yup you guessed it! He Had The Wrong Address!!!!
Your technician WA me (now at 10:50) and when I (not your technician) confirmed the address: yup you guessed it! He Had The Wrong Address!!!!
CM
Colette M's updateReviewer Update
17 Aug 2021, 11:15My contact details are on your system, call me
CM
Colette M's update17 Aug 2021, 11:15
Reviewer Update
My contact details are on your system, call me
CM
Colette M's updateReviewer Update
17 Aug 2021, 12:33We checked Rain’s network coverage before selecting them as a service provider.
When we called to purchase Rain, the Sales Agent confirmed there is coverage.
Today, x3 weeks after the finally receiving the router and SIM, your technician cannot find a signal
This implies that both Rain’s website and Sales Agents to be not only misleading but ********** as our money was deducted but we have yet to receive the service bought
When we called to purchase Rain, the Sales Agent confirmed there is coverage.
Today, x3 weeks after the finally receiving the router and SIM, your technician cannot find a signal
This implies that both Rain’s website and Sales Agents to be not only misleading but ********** as our money was deducted but we have yet to receive the service bought
CM
Colette M's update17 Aug 2021, 12:33
Reviewer Update
We checked Rain’s network coverage before selecting them as a service provider.
When we called to purchase Rain, the Sales Agent confirmed there is coverage.
Today, x3 weeks after the finally receiving the router and SIM, your technician cannot find a signal
This implies that both Rain’s website and Sales Agents to be not only misleading but ********** as our money was deducted but we have yet to receive the service bought
When we called to purchase Rain, the Sales Agent confirmed there is coverage.
Today, x3 weeks after the finally receiving the router and SIM, your technician cannot find a signal
This implies that both Rain’s website and Sales Agents to be not only misleading but ********** as our money was deducted but we have yet to receive the service bought