1 reviews | Active since Feb 2026
Throttled line because decline new offer
Slow service, not only the internet speed but the customer service.
One Month, I battle with slow speed (under 10Mbps) on a unlimited line. Escalating it to a team that does not seems to exist, because nothing happen. Only phone you after complain, then they escalate because this non-existing technical team must handle it, end of story, no more contact, no follow-up.
One call, Rain want me run a test while on line, They change my router name, got a speed of almost 200Mbps on 5Ghz, special open line just to confirm the speed, but 2.4Ghz under 10Mbps, they forgot to open both.
Promise to fix, nothing, back to slow speed, nothing on my end change just back to the THROTTLED line, Back to slow speed, back to useless customer service.
All I learned this month, the line is capable of good speeds, Rain Throttle your line if you refuse to take a expensive new offer and the customer service is one big joke.
Now try to convince me that, our laptops, phones and TV box all got a problem at the same day, the day they had to replace my second router in the Cape NOT THIS ONE IN PRETORIA and we refuse to take the new offer.
I do not believe in coincidences, I believe in deliberate action by THROTTLING your line and keep you busy with useless action, like restarts, escalating and false promise.
We regret that your experience hasn’t been satisfactory.We’re addressing this as a priority.
Thank you,rain.
We regret that your experience hasn’t been satisfactory.We’re addressing this as a priority.
Thank you,rain.
You can phone me now, Not 15h00, now 10H00.
You can phone me now, Not 15h00, now 10H00.
Let the results speak for them self, wish I know how to post a picture here that everybody can see how bad Rain's unlimited speed is, especially if you do not want to take their expensive new order.
Stated " Once sent, we will escalate your query to the relevant department to investigate the matter further. " wonder how many months we talk about here, already battle three months with Rain, Two my dead second router and one for the speed on my first router, that started when we refuse to take two new expensive orders.
Also did not hear anything from Rain's accounting department related the charging full price for half service, also a month they must investigate it, simple look at my account, paid full price, one router dead, refund the difference.
Note the date, lets see how long it take.
Let the results speak for them self, wish I know how to post a picture here that everybody can see how bad Rain's unlimited speed is, especially if you do not want to take their expensive new order.
Stated " Once sent, we will escalate your query to the relevant department to investigate the matter further. " wonder how many months we talk about here, already battle three months with Rain, Two my dead second router and one for the speed on my first router, that started when we refuse to take two new expensive orders.
Also did not hear anything from Rain's accounting department related the charging full price for half service, also a month they must investigate it, simple look at my account, paid full price, one router dead, refund the difference.
Note the date, lets see how long it take.
But the one night Rain phone me, insist I must test it, I got almost 200Mbps, most likely because they unthrottle the line and open it, just to get me to confirm it is corrected. Next day back to under 10Mbps.
All I learn it can reach high speeds, if Rain unthrottle and open the line.
But the one night Rain phone me, insist I must test it, I got almost 200Mbps, most likely because they unthrottle the line and open it, just to get me to confirm it is corrected. Next day back to under 10Mbps.
All I learn it can reach high speeds, if Rain unthrottle and open the line.