Throttle and slow internet speed #***0 and #***6

First in the private reply rain said they can not reach me, which is not the truth, they did not phone me at all, was waiting for their call, but nothing but that is what you can expect from rain. Neither the Rain email or whatsapp me, just silents for 3 days, hope customer get fed-up and leave.

On Saturday I mailed Rain the speed test results from Ookla, no response, normal Rain procedure.

Just to be clear, I normally had a download of between 30 to 40 Mbps and a upload of 40 plus Mbps. Even thought we are on the unlimited premium plan. Then in December we had a problem with one of router, we are on a duo plan (buy one, got one free). problem took 2 months to solve and all the time they just want us to buy a two new plans, eventuality they supply as with a replacement.

From that point, mine is throttled, not dead, throttled down to 10Mbps even though the second router is running at a good speed, It is only mine that is Throttle down must likely because I am the account holder and did not want to buy their new upgrade.

Askrain tested the line twice and get over 230 Mbps, I would like to get that promised speed but is stuck on 10Mbps, Nice THROTTLING, o yes remember Rain does not throttle your line, keep on dreaming.

I test this for 2.4 and 5 Mhz WiFi on my laptop and 2.4Mhz WiFi from my phone, do not have a cable and will not buy one for a test. Nothing change here, not my phone or laptop or their positioning, only Rain that want to sell me a new plan, let's stuff him around with the dead router, o did work, ok let's throttle his line.

If rain think it is the WiFi of the router, then they must sent me a replacement router.

Today, 12 March 2026, more than a week waiting for the feedback, pathetic.
No Response, No Call-backs just nothing from customer service.

Not nothing, Rain THROTTLE my line down to almost nothing get yesterday 1.58 Mbps today 0.96 Mbps, interesting fact is that the upload yesterday was 29,9 Mbps and today 17.3Mbps, if this was a WiFi or Device error then both must be down. This is a straight THROTTLE action from Rain who claim they does not do it, because I refused to subscript to a new system.

18 March 2026, still the same, speed down 5Ghz mostly under 15Mbps, 2.4Ghz mostly under 10Ghz.

They phone me back, ask me to do a speed test, First thing they change my router name, login on this new name and wow, did to test on 5Ghz 198Mbps and 196Mbps Fantastic, this is what a open non throttled line can do, that is all that i learned. 2.4Ghz still slow under 10Mbps.

Next day, back to square one, back to normal throttle line, all they want was for me to confirm the speed, they were suppose to fix the 2.4Ghz. Never heard back from them, speed still slow.

Also still waiting for the account department to contacted me about the two months we paid for halve service, while they were trying to sell a new plan to us, instead of replacing the broken router. In my book this is *****ing,

Then start Throttling my line and keep doing it. while we now know this line can do 200Mbps for all the year I were on this plan never got over 40Mbps, average 30Mbps, actually was this line THROTTLE for the past 5 years.

Lets see if they going to phone me today with solutions or must I start a two new review, one about the slow line and Throttle service and a second about the account department charging full price for halve service.

Forget about phone the customer service, they have only one answer, Escalating, escalating to nothing only get you of the line. While the managers sit and hide behind the system.