Three weeks with no WiFi.

Three weeks (and counting) of no WiFi. Our Rain router arrived 15 days late, and arrived with the wrong skin. No communication or apologies until we bugged them via email. The helpline does not work at all, just hanging up after a few seconds of hold music.

When it finally arrived, it didn't work. It still does not work. Every time we call support we are told that our issue has been escalated, but then we don't hear from them. If it is not resolved over the next few days, we will jump ship to another provider for sure.

They'll probably still want us to pay R625 for this month's connectivity regardless.