Thorougly GHOSTED by rain's 'Customer Support'

Apparently, I am not the only customer who is being 'ghosted' by rain's so-called 'Customer Support'. Here is my version. When our free-to-use routers started acting up in March 2024, I left a message on 'Support's' webpage. NO RESPONSE. Another message. NO RESPONSE. When the router STOPPED WORKING on 29 April 2024, I reported it. NO RESPONSE. I phoned and was promised orally and later per email that 'an agent will contact you soon' WHICH NEVER HAPPENED. More messages, more empty generic promises; Another call, more computer-generated promises. NO CALL from rain. NO REPLACEMENT ROUTER. NO SERVICE. 26 days later, still NOTHING. (I have spent more on replacement data than the monthly rain payment by now - will there be compensation for undelivered service?) Is there any hope for a response?