This would be my second complaint

This would be my second complaint. Rain commented on my 1st saying they will contact me but they didn't and I ended up having to contact them yesterday. After speaking to a consultant and having them re-escalate my query, this morning I received an automated email with information that I didn't request. I am currently paying over R800 for a service I do not receive, I have asked multiple times online, over the phone for my invoice from Jan 2025 to date to be sent proving that I am getting the data that I have signed up for. Over the last few months, I have not been getting the 30mbs nor the 5G in both my Sims, yet I'm being charged for it, and as I much as I want to settle my outstanding bill, I will not do so for not getting what I have been charged for. The billing team never takes calls nor do they call and when one calls in they always never have a manager around to expedite such queries. Why am I being charged R840 for the same service that costs less than R600??