This service provider is a pain and irritation

I am STILL fuming about this. End of January I phoned them to cancel my subscription - sure enough my card was cancelled. Came end of February, the subscription money was deducted. I called and mailed them endlessly trying to sort it out. Eventually I get a call back and it was PROMISED that my subscription itself will be cancelled (they only cancelled my sim end of Jan). I received another mail stating that- AGAIN my sim was cancelled. By then I phoned them AGAIN and spoke to someone that said my subscription was indeed cancelled and the billing would stop. They also said that they would refund the previous R699 as it was a mistake from their side. And what do you know- end of March AGAIN I paid R699.

The incredible LACK of this place is insane! It is literally like they do not even know HOW to press a cancel button- besides that, it takes weeks for them to get back to you.