This is the only way to get a response from Rain

Last week I posted after three weeks of ongoing problems with my Rain internet. My husband and I have spent a ridiculous sum of money on data to compensate for the lack of WiFi and airtime trying to get hold of Rain. Every call centre agent tells us that they are escalating our issue and that they or their team leader will contact us. The ONLY time that we have heard back is after posting on Hello Peter.

However, this has still not resulted in us having functional WiFi. In the private reply section of my last post, Rain made a few comments that I believe should be shared with other customers. 1. We pay for 5G and have been connected to a 4G tower. We are paying for a service and not receiving it. I was told that this is a result of loadshedding (we don't have WiFi during power cuts anyway) and afterwards we should just reset our router to reconnect to 5G. We have been doing this. Yet our WiFi is still not connecting or so slow that pages don't load. We called about this on Friday and the agent (who promised she would get back to us and didn't) had no idea why this was happening. 2. In January we did not have WiFi for a full 7 days before Rain sent out a technician. After that we had some connection, but it was totally unreliable. We requested a refund for the time we were without WiFi and only received about 13% of my payment back. This is totally disproportionate to the time that Rain did not provide the service for which I am paying. 3. I requested to be contacted the next day so that it could be explained to me why after a year of no issues (with plenty before that) my internet suddenly stopped working and needed to be mounted on the roof. I am still waiting.

We called again today. First we requested to speak to a Team Leader because we know they won't call us back and were told she was busy and that they are not allowed to give out the Team Leaders name (no accountability) and promised we would hear back. We haven't. We tried again later in the day and were put on hold for 23 minutes waiting for the Team Leader - if you are going to make people wait this long at least have a free number.

My husband commented on the Rain Facebook page and quickly received a reply asking him to DM them his details. He immediately did so and 2 hours later we haven't heard a thing. Rain is obviously only concerned with showing face and cannot do anything about their problematic network, lack of customer service and to be honest theft when they cannot provide the service that we are paying for.