This is no laughing matter, but sadly it rains on deaf ears!

As we know load shedding is a thing is SA, however the rain network is unable to operate optimally during load shedding, their systems battery/inverter back-up runs flat after 2 hours and their network is then not able to function for the balance of the load shedding duration/schedule, resulting in network failure. I logged a network service issue/fault on the 9th of May this year and after numerous attempts contacting their call centre and sending mails that get returned from their support email address, I've had absolutely no feedback for over 2 months now despite constantly following up and requesting feedback directly from their technical departmental manager as did not want to deal with the call centre agents who I looked the support call with because not only was nothing done about after my reference number was issued, but the lady I was dealing with call centre agents were unfruitful and the staff member who I engaged with when I logged the initial support query, actually laughed when I mentioned what my issue was and I immediately told her it was no laughing matter, and judging by the lack of feedback/resolution on this matter, she clearly did not take this matter seriously and neither has her manager, who communicated that he would get back to me by close of business, needless to that hasn't happened either (please check call recordings to validate). All attempts have fallen on deaf ears and rain's service is still questionable and not operating optimally, it would be nice if this service provider actually provided a service that they charge for, based on what they are marketing and charging the public. It is sad that the consumer/customers needs to resort to this method of communication and engagement in order to get feedback & resolution, this is despite paying subscription fees every month and not getting the full benefit of their service that I am paying for and the customer support and feedback that should be mandatory! I was issued with a reference number, it would be appreciated if someone took the time to get back to me and present a solution for going forward!