this is my messages to Rain in connection with cancellation, they keep taking debit orders

Hi

I have not received any response from Rain in connection with collecting my Router, I cancelled a month ago and yet, no feedback and Rain keeps trying to take money from my account, I stated that I would pay the R959 upon Rain collecting my router, now on my app it says that I have R1958 outstanding on my account, I want this situation sorted out today and contacted with arrangements of collecting my rain router, upon that arrangement, I will pay the R959 not a cent more

Vriendelike Groete/Kind Regards

http://www.copfin.co.za

From: *** <***> Sent: Tuesday, May 28, 2024 1:33 PM To: '***' <***> Subject: RE: #***3 - rain support incoming call

Good day

I am paying my last payment to Rain today and would like to know when I can expect them to collect the router, it has been boxed and is ready for collection at 387 acorn road Lynnwood glen as we are not situated at the address on my bill, please note that my last payment will be today and internet should be disconnected immediately as I don’t want any more debit orders from rain to go off my account, kindly call me to confirm collection of your rain router as I have had no response from Rain as of yet, below is my email to confirm cancellation that was done a month ago

Vriendelike Groete/Kind Regards

http://www.copfin.co.za

From: *** <***> Sent: Monday, May 6, 2024 3:10 PM To: *** Subject: #***3 - rain support incoming call

we're here to help Hi Werner , As per our telephonic conversation, we will be processing the cancellation of your rainOne subscription, and it will be effective end of your bill cycle. Please expect communication from our logistics department to arrange for the collection of the router shortly after the cancelation date. You can also drop off the router at one of our rain shops. Should you wish to drop off the router yourself, please let us know so that we can locate the nearest rain shop to you. If you need further assistance, please do contact us on ***. And don't forget the “My Rain” app is available for download! Check usage, track billing & switch plans. With my rain, you’re in control. https://play.google.com/store/apps/details?id=consumer.app.co.za.rain Have a great day further. Cheers rain South Africa

Reference Number: ***3

Thanks, rain.