This is how to get assistance from Rain

We are AGAIN left without internet and Rain cannot offer any information or assistance beyond asking me to switch the router off and on again.

We logged the issue with Rain on Sunday and unsurprisingly did not hear back. Having given them the customary working day to respond, I called their 'help'line at 4:45pm today (Monday). The first person I spoke to hung up on me because I am not my husband (the account is in his name). We have called the Rain call centre nearly 20 times in 2023 and _never_ has it been an issue that I am the one calling. I called again and a second agent had no trouble in offering me the standard 'tower is down' story and attempted to connect my router to another tower. This attempt was unsuccessful and I am still without internet.

I know better than to waste my time and airtime calling Rain again. Our last issue was only resolved because I posted on this platform.

When the internet works, it's great. But I do not think that this is worth it. By the end of February alone we had sent 35 emails (unanswered except for perhaps 1), called 15 times and had 3 different technicians sent to our home.

Rain, it's time to get your act together and provide the service that customers are paying for.