This company has gone to the dogs!

Good Day

I have had very poor upload speeds for the last 2 months on rain. Less than 0.48mb/s. Its terrible! I would be lucky to get 1mb/s for a few minutes. As I run a company that is depending on upload speeds I can no longer tolerate how horrid their speeds are for the price i am paying, I have two routers with rain at R799 each, that's R1800 that I am spending for two routers in two separate locations and they have done nothing to assist me on either of the routers.

I have been back and forth with customer support in India and South Africa. Both have been unable to help me with my network connectivity. The Indian staff are more than useless as all they say is:

Agent: "Whats wrong sir" Me: "I have upload speed issues" Agent: "Restart the router sir" Me: "I have done that already, it didn't work" Agent: "Then Hard Reset sir" Me: "I have done that already, it didn't work" Agent: "But it should work"

No other option is recommended from them, they clearly do not understand your product! 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮

South African callers were better and gave me the following instructions: 1. Log in to Web UI using IP 192.168.0.1 and password on the bottom. the one at the bottom of the text.

2. Accept privacy policy.

3. Click on Wi-Fi settings.

4. Connection settings

5. Network selection

6. select 5G only and apply

Please also ensure that both your bands are switched on 2.4GHZ and 5GHZ.

Restart the device and the settings will save.

Still nothing. 🤒

As mentioned above, I run a business and i will be making arrangements to leave rain and pay my R1800 elsewhere. I cannot continue with their network speeds, downed towers or not.