NM
Nolwaz M
1 reviews | Active since Sept 2021
18 Feb 2026, 05:17
Third Attempt – No Network Despite Active Data & No Response
I am extremely disappointed with Rain’s service. Over the weekend, my internet connection was suddenly disconnected without a clear explanation. After struggling, I managed to get the connection restored, but now my SIM card is not working at all — even though my account is active and I still have data available. Tickets have already been logged regarding this issue, yet I have received no response or assistance. This is now my third attempt at submitting a complaint, and the matter remains unresolved. I am paying for a service that I cannot properly use. This is unfair and very frustrating. I urgently need: My SIM card fully restored and working. A clear explanation for the disconnection. Immediate feedback on the logged tickets. Assurance that this will not happen again. If this is not resolved promptly, I will escalate the matter further. I expect urgent assistance.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
18 Feb 2026, 10:48Hi Nolwaz,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Rain's reply18 Feb 2026, 10:48
Official
Hi Nolwaz,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
NM
Nolwaz M's updateReviewer Update
19 Feb 2026, 05:20Till today no one has called been trying to fix it with ask rain but ulr agents are not assisting me been a week now.
NM
Nolwaz M's update19 Feb 2026, 05:20
Reviewer Update
Till today no one has called been trying to fix it with ask rain but ulr agents are not assisting me been a week now.
NM
Nolwaz M's updateReviewer Update
19 Feb 2026, 20:01Yes, still facing the same issue.
NM
Nolwaz M's update19 Feb 2026, 20:01
Reviewer Update
Yes, still facing the same issue.
NM
Nolwaz M's updateReviewer Update
01 Mar 2026, 13:36I am extremely frustrated with Rain’s billing process and customer service.
My debit order date is set for the 25th of every month. However, I have been billed for March before my debit date of 25 March. I am currently trying to pay for February, but I am being double billed, which makes absolutely no sense.
I contacted a consultant named Dane for clarity. He mentioned there is a “bill date” and a “payment date,” but this was not properly explained and does not justify why I am being charged before my agreed debit date.
What is even more concerning is that every time I need clarity or assistance, I am forced to come to HelloPeter to get help. The staff Rain hires for customer service are very unprofessional and unable to properly resolve issues. The only time I actually receive proper assistance is when the Rain HelloPeter consultant responds to my complaint.
This is unacceptable. Customers should not have to escalate matters publicly just to receive basic service.
I am requesting:
A clear explanation of the bill date vs debit date.
Immediate correction of the double billing.
Confirmation of the correct amount due.
Improvement in internal customer service so issues can be resolved directly without having to post on HelloPeter.
I expect urgent feedback and resolution.
My debit order date is set for the 25th of every month. However, I have been billed for March before my debit date of 25 March. I am currently trying to pay for February, but I am being double billed, which makes absolutely no sense.
I contacted a consultant named Dane for clarity. He mentioned there is a “bill date” and a “payment date,” but this was not properly explained and does not justify why I am being charged before my agreed debit date.
What is even more concerning is that every time I need clarity or assistance, I am forced to come to HelloPeter to get help. The staff Rain hires for customer service are very unprofessional and unable to properly resolve issues. The only time I actually receive proper assistance is when the Rain HelloPeter consultant responds to my complaint.
This is unacceptable. Customers should not have to escalate matters publicly just to receive basic service.
I am requesting:
A clear explanation of the bill date vs debit date.
Immediate correction of the double billing.
Confirmation of the correct amount due.
Improvement in internal customer service so issues can be resolved directly without having to post on HelloPeter.
I expect urgent feedback and resolution.
NM
Nolwaz M's update01 Mar 2026, 13:36
Reviewer Update
I am extremely frustrated with Rain’s billing process and customer service.
My debit order date is set for the 25th of every month. However, I have been billed for March before my debit date of 25 March. I am currently trying to pay for February, but I am being double billed, which makes absolutely no sense.
I contacted a consultant named Dane for clarity. He mentioned there is a “bill date” and a “payment date,” but this was not properly explained and does not justify why I am being charged before my agreed debit date.
What is even more concerning is that every time I need clarity or assistance, I am forced to come to HelloPeter to get help. The staff Rain hires for customer service are very unprofessional and unable to properly resolve issues. The only time I actually receive proper assistance is when the Rain HelloPeter consultant responds to my complaint.
This is unacceptable. Customers should not have to escalate matters publicly just to receive basic service.
I am requesting:
A clear explanation of the bill date vs debit date.
Immediate correction of the double billing.
Confirmation of the correct amount due.
Improvement in internal customer service so issues can be resolved directly without having to post on HelloPeter.
I expect urgent feedback and resolution.
My debit order date is set for the 25th of every month. However, I have been billed for March before my debit date of 25 March. I am currently trying to pay for February, but I am being double billed, which makes absolutely no sense.
I contacted a consultant named Dane for clarity. He mentioned there is a “bill date” and a “payment date,” but this was not properly explained and does not justify why I am being charged before my agreed debit date.
What is even more concerning is that every time I need clarity or assistance, I am forced to come to HelloPeter to get help. The staff Rain hires for customer service are very unprofessional and unable to properly resolve issues. The only time I actually receive proper assistance is when the Rain HelloPeter consultant responds to my complaint.
This is unacceptable. Customers should not have to escalate matters publicly just to receive basic service.
I am requesting:
A clear explanation of the bill date vs debit date.
Immediate correction of the double billing.
Confirmation of the correct amount due.
Improvement in internal customer service so issues can be resolved directly without having to post on HelloPeter.
I expect urgent feedback and resolution.
NM
Nolwaz M's updateReviewer Update
14 Mar 2026, 21:41Kindly waiting for a call no one has assisted me. Please its urgently
NM
Nolwaz M's update14 Mar 2026, 21:41
Reviewer Update
Kindly waiting for a call no one has assisted me. Please its urgently
NM
Nolwaz M's updateReviewer Update
15 Mar 2026, 12:01You can call me at 13:00 please
NM
Nolwaz M's update15 Mar 2026, 12:01
Reviewer Update
You can call me at 13:00 please